I had hoped to be writing a post tomorrow to update you all on my medication following a consultation with the dermatologist. I guess I should have known better and the referral saga seems to be going on. It is a bank holiday weekend here in the UK and on the Friday just gone I received a phone call from the appointments centre. My heart sunk as soon as the lady said where she was calling from. The news was that my Tuesday appointment (so the next working day) had been cancelled and the only reason given, they have reduced the number of sessions. I remained surprisingly calm as I explained the previous poor treatment I had received from the hospital and insisted on speaking to a manager, preferably the dermatology manager.
The lady I spoke to was very good and I did make it clear I was not upset with her personally as she handed me over to her supervisor. I explained that the new appointment in June was just not good enough, they cancel my appointment only a few days before and put it back a month! I then said I have had enough and will be making a formal complaint and want the dermatology manager to call me to explain why they are moving my appointment. The next call I received was from the supervisor in the appointments centre who then offered me an appointment in mid May. I still wasn’t happy, I have taken time off work for the appointment, actually arranging my only week off around the whole day due to how busy I am at work.
I received a further call alter and suddenly there was a space on the Thursday following the Tuesday I was originally booked for. I was happy-ish with this. I am still very annoyed as I had to complain so much to get this. Just think how much easier it would have been if they had offered this appointment straight away. The thing is I’m still angry and annoyed with the dermatology department which could make things difficult on Thursday (of course if they do actually keep to this one).
I still haven’t heard from anyone in Dermatology, then they didn’t bother to speak to me or their own colleagues in the hospital following the last problem. Whoever is running that department obviously thinks they are too important to be bothered with speaking to the patients or they just don’t care. Maybe I’m being a bit harsh, they could be a lovely kind-hearted person. All I know is that this particular dermatology department needs to look at the work that is going on elsewhere and follow suit. While the rest of the UK looks to moving forward and improving psoriasis treatment, Essex seems to be moving backwards.
Here’s hoping I may actually have an update on medication by the end of the week.